Log the ending too.
Two logs, not one. The problem — and how it ended. Most people log the problem and never log the ending.
Say it the day you see it.
Who's on it, what's happening, where it is — talk it in and hit DONE.

Mark it URGENT.
Four buttons come up when you're done talking. URGENT is the one you'll search for later.

When it's fixed, say that too.
Two days later, same spot, thirty seconds. Mark this one RECORD.

Say what proved it.
Not “it's fixed.” Say the test and the number:
A test and a number end an argument. “It's fixed” starts one.
Say what it released.
Then say what the next trade is clear to do:
Now the record shows when the wall was cleared to close — and who cleared it.
Both come back together.
Two years later, ask the Vault about the water leak in the stairwell. The problem and the ending, both dated.

The three ways it goes wrong.
A year later the record shows a problem with no ending. That reads like it was never handled.
No test, no number, no date on the proof. It's your word against theirs.
The next trade waits, or closes the wall early. Both cost you.
The problem and the ending. Both dated.
A record that stops at the problem reads like it was never handled.
The day you don’t log is the day they ask about.
Running a crew? Teams — 30 days free →
